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Industry use cases · 12 / 20

Logistics & Distribution

See exceptions sooner. Coordinate deliveries better.

Connect shipment information, delivery evidence, stock alerts and transport cost checks through clear ownership and verified records.

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Warehouse coordinator checking a handheld stock scanner beside storage shelves.
Logistics & Distribution · Industry overview
Dispatch coordinator checking a tracking dashboard beside packed delivery cartons.
Shipment Status Notifications
Use case 01 · UC-056

Shipment Status Notifications

The challenge

Customers ask repeatedly for shipment updates because carrier events are not visible in the service workflow.

How SBS Ltd can help

Match carrier events to orders and prepare approved status updates using verified shipment information.

Updates would distinguish collected, dispatched, in-transit and confirmed delivery events. Missing or contradictory carrier information would remain visible to staff, preventing an estimated arrival date from being presented to a customer as a verified delivery event. A named process owner would maintain the agreed rules, check exceptions and ensure staff understand how to handle failed or incomplete records.

Illustrative UK business scenario

A distributor gives its service team a consistent view of dispatch and delivery progress.

Potential benefits

Fewer manual status checks and more consistent customer updates.

We would agree a baseline and success measures before implementation, then compare handling time, record quality and unresolved exceptions during a controlled pilot.

Appropriate controls

Verify tracking references and distinguish estimated from confirmed delivery.

Implementation would be quoted to scope after assessing your systems, available integrations and required controls.

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Logistics supervisor discussing a delivery exception on a tablet with a dispatcher.
Delivery Exception & Delay Management
Use case 02 · UC-057

Delivery Exception & Delay Management

The challenge

Missed collection, address issues and delayed deliveries require action across carriers, warehouses and customer teams.

How SBS Ltd can help

Capture exception events, identify the responsible owner and track agreed recovery actions and customer updates.

An exception record would bring together the shipment reference, reported problem and latest carrier update. Dispatch and service teams could agree the recovery owner and next communication, with unresolved actions escalated before further commitments are made. A named process owner would maintain the agreed rules, check exceptions and ensure staff understand how to handle failed or incomplete records.

Illustrative UK business scenario

A distributor investigates a failed delivery and coordinates the next authorised action with the carrier.

Potential benefits

Earlier intervention and clearer recovery responsibility.

We would agree a baseline and success measures before implementation, then compare handling time, record quality and unresolved exceptions during a controlled pilot.

Appropriate controls

People approve rerouting, compensation and customer commitments.

Implementation would be quoted to scope after assessing your systems, available integrations and required controls.

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Warehouse administrator checking a scanned delivery note beside a shipment screen.
Proof-of-Delivery Processing
Use case 03 · UC-058

Proof-of-Delivery Processing

The challenge

Signed delivery records arrive as photographs and scans, requiring manual filing against customer orders.

How SBS Ltd can help

Capture delivery evidence, associate it with the correct shipment and flag missing or unclear records for checking.

Captured evidence would keep the carrier reference, delivery date and original file accessible. Unclear images or missing references would be sent for review, helping staff answer delivery questions without assuming every uploaded document proves successful receipt. A named process owner would maintain the agreed rules, check exceptions and ensure staff understand how to handle failed or incomplete records.

Illustrative UK business scenario

A wholesaler links carrier delivery evidence to the original order before answering a customer query.

Potential benefits

Less filing and faster access to delivery records.

We would agree a baseline and success measures before implementation, then compare handling time, record quality and unresolved exceptions during a controlled pilot.

Appropriate controls

Verify references and protect personal details; signatures do not settle disputes automatically.

Implementation would be quoted to scope after assessing your systems, available integrations and required controls.

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Warehouse planner checking stock levels on a handheld device beside storage shelving.
Warehouse Replenishment & Stock Alerts
Use case 04 · UC-059

Warehouse Replenishment & Stock Alerts

The challenge

Separate warehouse and sales records can obscure low stock and upcoming picking shortages.

How SBS Ltd can help

Monitor approved inventory records, compare stock with agreed limits and prepare replenishment tasks for review.

Replenishment tasks would identify the relevant warehouse, product and stock measure used. Managers could investigate picking reservations, incoming receipts or count discrepancies before approving a transfer or purchase, improving decisions without concealing uncertainty in the inventory record. A named process owner would maintain the agreed rules, check exceptions and ensure staff understand how to handle failed or incomplete records.

Illustrative UK business scenario

A distributor flags a fast-moving product approaching its replenishment threshold.

Potential benefits

Earlier replenishment planning and fewer manual stock checks.

We would agree a baseline and success measures before implementation, then compare handling time, record quality and unresolved exceptions during a controlled pilot.

Appropriate controls

Verify stock adjustments, units and approved purchasing limits.

Implementation would be quoted to scope after assessing your systems, available integrations and required controls.

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Transport administrator comparing a carrier invoice with a shipment cost table.
Carrier Invoice & Transport Cost Checks
Use case 05 · UC-060

Carrier Invoice & Transport Cost Checks

The challenge

Carrier charges are compared manually with agreed rates, leaving unexpected surcharges difficult to investigate.

How SBS Ltd can help

Match invoice lines to shipments and approved rate references, then highlight exceptions for finance review.

The exception list would show the invoice charge, associated shipment and relevant rate reference together. Finance staff could investigate fuel, weight or other surcharges before approving payment or raising a supported query with the carrier. A named process owner would maintain the agreed rules, check exceptions and ensure staff understand how to handle failed or incomplete records.

Illustrative UK business scenario

A distributor checks billed weights and surcharges against its shipment records.

Potential benefits

Clearer transport costs and less manual checking.

We would agree a baseline and success measures before implementation, then compare handling time, record quality and unresolved exceptions during a controlled pilot.

Appropriate controls

Validate contract terms and tolerances; staff approve disputes and adjustments.

Implementation would be quoted to scope after assessing your systems, available integrations and required controls.

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From idea to practical improvement

Understand. Simplify. Automate where justified.

Understand the work

Review the business problem, existing systems, information and decision owners within an agreed scope.

Choose a useful starting point

Assess value, feasibility and controls before agreeing a focused pilot and implementation scope.

Check the result

Test with realistic examples, confirm ownership and monitor agreed measures before wider use.

Common questions

Before you start

Are these completed SBS client projects?

No. These are illustrative scenarios showing how a workflow could be improved. They do not claim measured customer results or guaranteed outcomes.

Will we need to replace our existing systems?

Not necessarily. We first consider existing processes and tools. Feasibility depends on supported integrations, licences, permissions and data quality.

Can we start with one use case?

Yes. A focused assessment can identify a useful starting point, define success measures and establish an appropriate implementation scope.

How much will implementation cost?

Implementation is quoted to scope. The initial review helps establish the requirements, system dependencies, delivery responsibilities and controls before a solution is commissioned.

A practical next step

Where could a better workflow make a difference?

Start with the business problem. We assess the process, the available information and where automation could add measurable value.

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Consultancy led by SBS. Implementation matched to your needs.

SBS leads the business assessment, workflow design and business case. We select suitable technical delivery expertise alongside discovery, based on the systems, skills and capacity your project requires. Implementation scope, costs, responsibilities and support are agreed after technical validation.